TruWe is operated by OMKARA NUTRACEUTICALS PRIVATE LIMITED. These Terms govern purchases and use of truwe.in. Business and grievance contacts appear below. Please read these Terms and the applicable product and offer information before placing an order.
Three different protections apply. Ordinary returns follow the Return & Exchange Policy. Eligible satisfaction claims follow the 60-Day Money-Back Promise, including its early safety exception. Your mandatory consumer rights apply independently of both.
Opened-product restrictions, sale labels, reporting targets and approval procedures do not exclude a valid claim for defective, unsafe, misdescribed, incorrect or undelivered goods, or any other remedy required by law. A photo or video helps us investigate; an unboxing video is not compulsory.
1. Eligibility
You must be at least 18 years old and legally able to enter a contract under Indian law to place an order. Adults purchasing products intended for children must use their own account and contact details and follow the product's age-specific directions.
2. Products and information
Ingredients, serving instructions, warnings and eligibility are described on the product page and label. Supplements are not intended to diagnose, treat, cure or prevent disease. Consult a qualified healthcare professional before use where appropriate, especially during pregnancy or breastfeeding, when taking medication or if you have a medical condition. Stop use and seek appropriate medical advice if an adverse reaction occurs.
3. Orders, acceptance, pricing and payment
Prices are in INR and include applicable GST unless explicitly stated. The checkout summary shows discounts, delivery charges if any, the amount payable now and any balance due on delivery before you submit payment.
Submitting an order is your offer to purchase. An automated acknowledgment or payment receipt confirms receipt, not acceptance. We accept an order when we confirm dispatch. If we cannot accept it because of stock unavailability, a material pricing error or suspected fraud, we will notify you and refund any payment collected for the cancelled order. We will not substitute a product or increase an agreed price without your agreement.
A COD advance forms part of the order price; it is not an additional COD fee. See the Shipping Policy for how cancellations and non-delivery are handled.
4. Shipping, ordinary returns and satisfaction claims
The Shipping Policy, Return & Exchange Policy, Refund Policy and, where offered with your purchase, the 60-Day Money-Back Promise form part of these Terms. Specific eligible satisfaction-claim terms take priority over ordinary opened-product and reporting restrictions. Mandatory consumer remedies always remain available.
5. Accounts and privacy
Keep account credentials secure and tell hello@truwe.in promptly about suspected unauthorised use. The Privacy Policy explains processing and choices. Accepting these Terms or buying a product does not grant optional tracking or promotional-message consent.
6. Acceptable use
Do not misuse the site, attempt unauthorised access, disrupt services, commit fraud, misrepresent order information or infringe another person's rights.
7. Intellectual property
TruWe and its licensors retain rights in their names, designs and original content. Personal use and uses permitted by law remain allowed; other reproduction or commercial reuse requires permission.
8. Third-party services
Independent external sites have their own terms. Our use of payment, delivery or other service providers does not remove TruWe's responsibilities for your order or your rights against us under applicable law.
9. Warranties and consumer protections
Website availability and individual wellness outcomes cannot be guaranteed. This does not exclude product descriptions, express promises, safety obligations, statutory warranties or remedies for defective or misdescribed goods.
10. Liability
Liability is determined under applicable law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including applicable product-liability obligations, fraud, wilful misconduct or mandatory consumer compensation. A product-price cap does not restrict those rights.
11. Misuse and third-party claims
Responsibility for loss caused by unlawful use or infringement is determined under applicable law. You are not required to indemnify TruWe for its own fault, defects in its products or the exercise of your consumer rights.
12. Governing law and disputes
Indian law applies. You may approach a court, consumer commission or other competent forum having jurisdiction under applicable law, including any forum available where you reside or work. These Terms do not require exclusive proceedings in Bengaluru or remove statutory complaint routes.
13. TruCoins and Refer & Earn
Participation, where available for your account and order, is governed by the TruCoins Programme Terms. See the programme guide and your account for benefits and eligibility. These Terms do not independently promise availability or alter earning, redemption or expiry rules.
14. Changes and order-time terms
The policy and offer terms applicable when you place an order continue to govern that order. Later updates apply prospectively and do not reduce existing rights or retrospectively authorise new data uses. Where fresh consent is required, we will request it separately.
15. Contact and complaints
For an order or Terms question, email hello@truwe.in. Consumer complaints follow the grievance process below.
Business and grievance contact
TruWe is operated by OMKARA NUTRACEUTICALS PRIVATE LIMITED.
CIN: U21001UT2025PTC019809
Order support: hello@truwe.in. Privacy requests: admin@truwe.in.
Consumer complaints are acknowledged within 48 hours and addressed within one month of receipt. Please include your order reference if available; do not send passwords, OTPs or full payment-card details.
Need help?
Email us at hello@truwe.in, we usually reply within one business day.