We want you to feel confident in every TruWe purchase. This Refund Policy explains when refunds are issued and how they are processed. Read together with our Return & Exchange Policy.

1. When refunds are issued

You are eligible for a refund in the following cases:

• The product delivered is damaged, defective, expired, or tampered with.
• An incorrect product was shipped to you.
• Your order was lost in transit and not delivered.
• You cancelled a prepaid order before it was dispatched.

2. Non-refundable cases

For health, safety and hygiene reasons, the following are not eligible for refund:

• Opened, used, or partially consumed products (unless defective).
• Products returned without prior approval from our support team.
• Requests raised more than 3 days after delivery.
• Products purchased on final-sale or clearance.

3. How to request a refund

Email hello@truwe.in within 3 days of delivery with:

• Your order ID
• Reason for the refund
• Clear photos / a short video of the product and outer packaging

Our team will respond within 1–2 business days and confirm whether a reverse pickup, replacement or refund will be processed.

4. Refund timelines

• Prepaid orders (UPI / card / netbanking / wallet): 5–7 business days to the original payment method after approval.
• Cash on Delivery orders: 5–7 business days via UPI / bank transfer once you share your bank details.

Bank processing times may add 2–4 additional business days depending on your issuer.

5. Cancellations

Orders can be cancelled free of charge before they are dispatched. Once dispatched, the order falls under our Return & Exchange Policy. To cancel, email hello@truwe.in with your order ID as soon as possible.

6. Shipping fees

Original shipping fees (where charged) are non-refundable unless the refund is due to our error (wrong, damaged or defective item).

7. Contact

Questions about a refund? Reach us at hello@truwe.in.