This policy explains refunds for TruWe orders. Read it with the Return & Exchange Policy and any satisfaction promise offered with your purchase.
Three different protections apply. Ordinary returns follow the Return & Exchange Policy. Eligible satisfaction claims follow the 60-Day Money-Back Promise, including its early safety exception. Your mandatory consumer rights apply independently of both.
Opened-product restrictions, sale labels, reporting targets and approval procedures do not exclude a valid claim for defective, unsafe, misdescribed, incorrect or undelivered goods, or any other remedy required by law. A photo or video helps us investigate; an unboxing video is not compulsory.
1. Refund grounds
- Damaged, defective, expired, tampered, incorrect or misdescribed goods.
- Orders lost in transit or otherwise not delivered, subject to applicable law.
- Cancellation before dispatch, including any prepaid amount or COD advance.
- Claims qualifying under the 60-Day Money-Back Promise.
- Any additional refund required by applicable law.
2. Ordinary return restrictions
We do not offer an unrestricted change-of-mind return for opened or consumed supplements. This restriction does not apply to eligible satisfaction claims or mandatory consumer remedies. A final-sale label does not remove those protections. Please contact us before sending a return so that we can arrange a suitable process.
3. How to request a refund
Email hello@truwe.in with your order ID, reason and available evidence. Please report visible delivery damage or missing items promptly, preferably within 3 days. This reporting target is not a cutoff for latent defects, safety concerns, the satisfaction promise or statutory rights. Photos are helpful; a video is optional.
We acknowledge consumer complaints within 48 hours and address them within one month. We will explain the next step and any reason for refusing a request.
4. Refund method and timing
After approval, we aim to process refunds within 5–7 business days. Payment providers may take a further 2–4 business days to reflect the credit. Applicable shorter legal timelines take priority. Online payments, including a COD advance, are refunded to the original method where available; cash paid on delivery is refunded through a verified bank or UPI transfer. We will not ask for an OTP, PIN or full card details.
Store credit is an alternative only if you choose it; it does not replace a refund due to you without your agreement.
5. Cancellation
Contact us as soon as possible to cancel before dispatch. There is no pre-dispatch cancellation charge. If TruWe cancels your order, any payment collected is refunded. After dispatch, contact support so we can assess delivery, return and applicable refund rights.
6. Return costs and deductions
For an accepted claim involving wrong, damaged, defective or misdescribed goods, we arrange return transport or agree reimbursement of reasonable necessary return costs. An arbitrary courier cap does not reduce mandatory remedies. Any permitted deduction for a voluntary satisfaction claim must follow the applicable promise and be explained before the return; undisclosed charges are not added.
7. Help
Write to hello@truwe.in with your order reference. Keep your refund confirmation until the credit is received.
Business and grievance contact
TruWe is operated by OMKARA NUTRACEUTICALS PRIVATE LIMITED.
CIN: U21001UT2025PTC019809
Order support: hello@truwe.in. Privacy requests: admin@truwe.in.
Consumer complaints are acknowledged within 48 hours and addressed within one month of receipt. Please include your order reference if available; do not send passwords, OTPs or full payment-card details.
Need help?
Email us at hello@truwe.in, we usually reply within one business day.