This Shipping Policy explains how TruWe ("TruWe", "we", "us") processes, packs and dispatches orders placed on truwe.in.
Three different protections apply. Ordinary returns follow the Return & Exchange Policy. Eligible satisfaction claims follow the 60-Day Money-Back Promise, including its early safety exception. Your mandatory consumer rights apply independently of both.
Opened-product restrictions, sale labels, reporting targets and approval procedures do not exclude a valid claim for defective, unsafe, misdescribed, incorrect or undelivered goods, or any other remedy required by law. A photo or video helps us investigate; an unboxing video is not compulsory.
1. Order processing
Orders are processed within 24-48 business hours of payment confirmation (Monday to Saturday, excluding public holidays). You will receive an order confirmation email immediately after checkout, followed by a dispatch email with tracking details.
2. Shipping partners
We ship pan-India through trusted logistics partners including Shiprocket, Delhivery, Bluedart, DTDC and Indian Post. The partner is selected based on serviceability of your pincode.
3. Delivery timelines
- Metro cities: 2-4 business days from dispatch
- Tier 2 / Tier 3 cities: 4-7 business days from dispatch
- Remote / North-East / J&K / island regions: 7-10 business days
Timelines are indicative. Occasional delays may occur due to weather, courier load, regional restrictions or unforeseen events.
4. Shipping charges
- Free shipping on all orders, with no minimum order value.
- Prepaid orders receive an additional 5% discount at checkout.
- Cash on Delivery (where available) needs a ₹99 advance paid online, deducted from your order total; the balance is paid on delivery. No COD fee.
5. Tracking your order
Once dispatched, you will receive a tracking link via email and SMS. You can track the live status of your shipment using the courier's tracking portal.
6. Non-delivery, RTO & wrong addresses
Check your address and contact details before ordering. The COD advance is part of the purchase price, not a fee or an automatically forfeitable deposit. Cancellation before dispatch or cancellation by TruWe receives a refund of the advance. For courier failure, loss or other non-delivery not caused by you, contact us for redelivery or a refund as appropriate. If delivery fails because of an incorrect address, unavailability or refusal, we will review the facts with you. Any lawful, previously disclosed deduction must be itemised; an RTO label alone does not authorise forfeiture. Reshipment requires your agreement to the delivery arrangement and any applicable disclosed cost.
7. Damaged or missing items
If your parcel arrives damaged, tampered with or with missing items, contact hello@truwe.in promptly, preferably within 3 days of delivery. Include your order ID and available photos. Video is optional. This reporting target does not exclude later-discovered defects, safety concerns or statutory rights. We assess replacement or refund under the Refund Policy.
8. International shipping
We currently ship only within India. International orders are not supported at this time.
9. Contact
For shipping questions, write to hello@truwe.in with your order ID.
Business and grievance contact
TruWe is operated by OMKARA NUTRACEUTICALS PRIVATE LIMITED.
CIN: U21001UT2025PTC019809
Order support: hello@truwe.in. Privacy requests: admin@truwe.in.
Consumer complaints are acknowledged within 48 hours and addressed within one month of receipt. Please include your order reference if available; do not send passwords, OTPs or full payment-card details.
Need help?
Email us at hello@truwe.in, we usually reply within one business day.